terms and conditions
Casdon Limited (company number 00565383 (we and us) is a company registered in England and Wales and our registered office is at Cornford Road, Blackpool, Lancashire, England, FY4 4QW. We operate the website www.casdon.com.
To contact us, you can telephone our customer service team at +44 (0)1253 766 411.
These terms and conditions (Terms) apply to the order by you and supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing.
The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
Where to find information about us and our products
You can find everything you need to know about us, Casdon Limited, and our products on our website, before you order. We also confirm the key information to you in writing after you order either by email or in your online account.
When you buy from us you are agreeing that:
- We only accept orders when we’ve checked them.
- Sometimes we reject orders.
- We charge you when you order.
- We charge interest on late payments.
- We pass on some increases in VAT.
- We’re not responsible for delays outside our control.
- Products can vary slightly from their pictures.
- If you bought online, you have a legal right to change your mind plus extra rights under our guarantee.
- You have rights if there is something wrong with your product.
- We can change products and these terms.
- We can suspend supply (and you have rights if we do).
- We can withdraw products.
- We can end our contract with you.
- We don’t compensate you for all losses caused by us or our products.
- We use your personal data as set out in our Privacy Notice.
- You have several options for resolving disputes with us.
- Other important terms apply to our contract.
We only accept orders when we’ve checked them
We contact you to confirm we’ve received your order and we’ve accepted it.
Sometimes we reject orders
Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because you are located outside the UK or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
We charge you when you order
You will own your product once we have received payment in full.
We pass on some increases in VAT
If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
We’re not responsible for delays outside our control
If our supply of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team to end the contract and receive a refund for any products you have paid for, but not received, less reasonable costs we have already incurred.
Products can vary slightly from their pictures
While we always do our best to showcase our product’s as accurately as possible, a product’s true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different.
Your legal right to change your mind
For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.
Our goodwill guarantee
In addition, we, Casdon Limited offer our UK customers a goodwill guarantee for most products bought online, which is more generous than your legal rights in the ways set out below. This goodwill guarantee does not affect your legal rights if there is something wrong with your product (for more on those rights see You have rights if there is something wrong with your product).
|Your legal rights||How our goodwill guarantee is more generous|
|14 days to change your mind online sales only||60 days to change your mind, online|
|You pay costs of return||We pay costs of return|
When you can’t change your mind
You can’t change your mind about an order for:
- goods that are made to your specifications or are clearly personalised; and
- goods which become mixed inseparably with other items after their delivery.
The deadline for changing your mind
If you change your mind about a product you must let us know no later than 60 days after the day we deliver it.. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.
How to let us know
To let us know you want to change your mind, contact our customer service team.
You have to return products within 60 days of delivery
You have to return your product (and any free gifts provided with it) to us within 60 days of your telling us you have changed your mind. Returns are free of charge. You can send the product back to us, using an established delivery service and we will provide you with a pre-paid returns label to do so. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won’t refund you the price. For help with returns, including our collection arrangements for products which can’t be posted, see our Returns Process or contact our Customer Service Team.
We do not refund delivery costs
We don’t refund any costs for standard or express delivery or delivery at a particular time.
We reduce your refund if you have used or damaged a product
If you handle the product in a way which would not be acceptable in a store setting, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product’s condition is not “as new”, price tags have been removed, the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.
When and how we refund you
If you tell us you’ve changed your mind about a product that hasn’t been delivered or one that we’re collecting from you, we refund you as soon as possible and within 60 days. If you’re sending your product back to us, we refund you within 60 days of receiving it (or receiving evidence you’ve sent it to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.
You have rights if there is something wrong with your product
If you think there is something wrong with your product, you must contact our customer service team. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. Remember too that You have several options for resolving disputes with us.
|Summary of your key legal rights
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
· Up to 30 days: if your goods are faulty, then you can get a refund.
· Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
· Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
We can change products and these terms
Changes we can always make
We can always change a product:
- to reflect any changes in relevant laws and regulatory requirements; or
- to make minor technical adjustments and improvements. These are changes that don’t affect your use of the product.
Changes we can only make if we give you notice and an option to terminate
We can also make the following types of changes to the product or these terms, but if we do so we’ll notify you and you can then contact our Customer Service Team to end the contract before the change takes effect and receive a refund for any products you’ve paid for, but not received.
We can suspend supply (and you have rights if we do)
We can suspend the supply of a product
We do this to:
- deal with technical problems or make minor technical changes;
- update the product to reflect changes in relevant laws and regulatory requirements; or
- make changes to the product (see We can change products and these terms).
We let you know, may adjust the price and may allow you to terminate
We will contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency. If we suspend the product for longer than 30 days we adjust the price so you don’t pay for it while its suspended. If we suspend supply, or tell you we’re going to suspend supply, for more than 30 days you can contact our Customer Service Team to end the contract and we’ll refund any sums you’ve paid in advance for products you won’t receive.
We can withdraw products
We can stop providing a product, such as a subscription for goods. We let you know at least 30 days in advance and we refund any sums you’ve paid in advance for products which won’t be provided.
Delivery, transfer of risk and title
We will contact you with an estimated delivery date, which will be within 30 days after the date on which we email you to confirm our acceptance of your order. Occasionally our delivery to you may be affected by a delay outside of our control.
Delivery is complete once your products have been unloaded at the address for delivery set out in your order and the products will be at your risk from that time.
You own the products once we have received payment in full, including of all applicable delivery charges. We will not be liable to the extent that any failure to deliver was caused by a delay outside of our control, or because you failed to provide adequate delivery instructions (including the correct delivery address) or any other instructions that are relevant to the supply of products.
We can end our contract with you
We can end our contract with you for a product and claim any compensation due to us if:
- you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product; and
- you don’t, within a reasonable time, either allow us to deliver the product to you or collect it from us.
We don’t compensate you for all losses caused by us or our products
We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We’re not responsible for delays outside our control.
- Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
- A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our privacy notice.
You have several options for resolving disputes with us
Our complaints policy
Our Customer Service Team will do their best to resolve any problems you have with us or our products as per our complaints policy.
You can go to court
These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your product
We’ll contact you to let you know if we plan to do this. If you’re unhappy with the transfer you can contact our customer service team to end the contract within 30 days of us telling you about it and we will refund you any payments you’ve made in advance for products not provided.
Nobody else has any rights under this contract
This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply
If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later
We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.